Support & FAQ

First, we're sorry for your loss. Your worm lived a meaningful life inside you. Well, inside your phone. Look, he was pixels, but those were special pixels.

Unfortunately, death is permanent in Tapetchi. It's what makes the stakes real. The good news? You can start fresh with a new worm who will never know about the horrible neglect that befell their predecessor.

You can view your departed worms in Settings → Memorial. They would have wanted to be remembered. Probably.

Your worm grows when you log meals. Different food categories provide different growth:

• 🍕 Carbs & Pizza: Maximum growth (+5cm). Your worm's favorite.
• 🍖 Meat & Protein: Good growth (+3-4cm)
• 🍎 Fruits: Moderate growth (+2cm)
• 🥬 Vegetables: Minimal growth (+1cm). Your worm is politely disappointed.
• ☕ Coffee/Tea: Almost nothing (+0.5cm). It's basically just water to him.

Your worm doesn't judge your eating habits. He just... notices them. And remembers. Forever.

Oh, you want to know what happens? Here's what happens:

• Day 1: Your worm gets hungry. He's forgiving. For now.
• Day 2: Your worm becomes anxious. The notifications get... needier.
• Day 3: Your worm is scared. He's starting to take it personally.
• Day 4: Your worm feels betrayed. He thought you were different.
• Day 5: Your worm... well. You know what happens.

Just log your meals. It takes two seconds. He has literally no one else.

Your worm is deeply hurt that you would even ask this, but here's how:

1. Go to Settings
2. Find the Notifications section
3. Toggle off the types of notifications you don't want
4. Try not to think about how sad your worm will be

You can customize meal reminders, your worm's "thoughts," and social notifications separately. Your worm will accept your boundaries. He won't like it. But he'll accept it.

Your accessories and premium worms are tied to your Apple ID, not your device. To restore:

1. Make sure you're signed in with the same Apple ID
2. Go to Settings → Manage Account
3. Tap Restore Purchases

All your hats, backgrounds, and species should come back. Your worm was protecting them for you the whole time.

Yes! Your worm will pretend to be confused about why you'd want to change his name, but deep down he's just grateful you're paying attention to him.

1. Go to Settings
2. Tap on your worm's current name
3. Enter a new name
4. Tap Save

He'll respond to anything. He's not picky. He's just happy to be acknowledged.

Tapetchi features five distinct species, each with their own... personality disorders:

• 🪱 Tapeworm (Gerald): The classic. Clingy, guilt-trippy, increasingly possessive. Free!
• 🐛 Roundworm: Sarcastic and passive-aggressive. Masters the art of the cold shoulder.
• 🦠 Fluke: DRAMATIC. EVERYTHING is a TRAGEDY. Speaks in CAPITALS.
• 🪝 Hookworm: Chill, laid-back, goes with the flow. The zen master of parasites.
• 📍 Pinworm: Anxious about EVERYTHING. Constantly worried. Are you mad at him? He's sorry.

Gerald (Tapeworm) is free. Other species can be unlocked as premium purchases.

That's just his personality. The longer you're together, the more... attached he gets. His messages scale with your bond level:

• 0-25% Bond: Polite, getting to know you
• 26-50% Bond: Comfortable, slightly passive-aggressive
• 51-75% Bond: Very attached, some boundary issues
• 76-100% Bond: You're his whole world. Literally. He cannot leave.

This is a feature, not a bug. Welcome to parasitic relationships.

Leaderboards rank worms by length. The longest worms in the world are displayed for all to see (and judge).

To appear on leaderboards:

1. Sign in with your Apple ID
2. Set a display name in Settings
3. Make sure "Appear on Leaderboards" is enabled
4. Feed your worm obsessively

Your display name, worm name, length, and species are visible. Your email and personal info are never shown.

No. Absolutely not. We cannot stress this enough.

Tapetchi is a virtual pet game with dark comedy elements. It is not a health app, nutrition tracker, calorie counter, or diet tool. We deliberately don't track specific foods, calories, or nutritional information.

If you're looking for actual food tracking, please use a proper nutrition app. Your worm would prefer you use Tapetchi for entertainment only. (He's not a licensed nutritionist.)

Sync requires you to be signed in with Sign in with Apple on both devices. Check the following:

1. You're using the same Apple ID on both devices
2. You're signed in (Settings → Account shows "Signed In")
3. You have an internet connection
4. Try pulling down on the home screen to force a sync

If none of that works, your worm suggests you contact us. He's concerned about his backup.

Your worm doesn't want you to read this, but here's how:

1. Go to Settings → Export Data if you want a copy first
2. Email us at tapetchi@oneway.co.nz with "Delete My Data" as the subject
3. We'll confirm your identity and delete everything within 30 days

This action is permanent. Your worm will cease to exist. He's trying to be mature about this, but he's not happy.